Shipping policy

Shipping Policy | pztaishan

1. Where We Ship and What It Costs

We currently ship only to addresses in the United States. Standard shipping is free on every U.S. order. International shipping is currently unavailable.

2. Preparing Your Order

Once your order is confirmed and payment has gone through, we typically prepare and dispatch your package within 1–2 business days.

Business days are Monday through Friday, excluding U.S. federal holidays. The carrier’s transit time starts when your package ships and is counted separately from order processing.

3. When to Expect Your Delivery

Packages typically arrive within an estimated 5–10 business days after shipment. With processing included, we aim to deliver your order within 6–12 business days of order confirmation.

Severe weather, holidays, carrier disruptions, or other unexpected events can affect these estimates. If your order is significantly delayed, we will share the information available to us and explain any resolution options required by applicable law.

4. Where Orders Ship From

We ship orders from the following address.

pztaishan
3993 S Schenley Ave
Youngstown, OH 44511
United States

5. Shipment Notifications and Tracking

We send shipping updates to the email address you enter at checkout. When the carrier provides tracking, we include the tracking details in your shipment update. The carrier’s first scan may take some time to appear.

6. Address Changes and Delivery Issues

Please review your delivery address before placing your order. If you spot an error, email us as soon as possible. We will check whether the address can be corrected before your package ships. hello@pztaishan.com

If your package appears lost, arrives damaged, or shows as delivered but you cannot find it, email us with your order number. We will investigate with the carrier and arrange a resolution based on the circumstances and applicable law. We will review reports of missing packages even if the carrier records them as delivered. hello@pztaishan.com

7. Returning an Order

You have 30 calendar days from receipt of your order to request an eligible return. Please contact us before sending anything back so we can provide return instructions and arrange shipping at our expense.

See our Returns and Refunds Policy for the return steps and refund timing.