Refund policy

Returns & Refunds Policy | pztaishan

1. When You Can Request a Return

You have 30 calendar days from the date you receive an item to request a return. You may be eligible to return an item if it does not fit, you changed your mind, or it arrived damaged, defective, or different from what you ordered.

For fit or change-of-mind returns, the item must be in its original condition and must not have been worn, washed, or used. Leave the original tags attached and include the original packaging if it came with the item. Please also provide your order number or another proof of purchase.

These condition requirements apply to fit and change-of-mind returns. You can still report damaged, defective, or incorrect items and exercise any rights available under applicable law.

2. Starting a Return

Before mailing an item back, email hello@pztaishan.com with your order number, the item you want to return, and why you are returning it. For damaged, defective, or incorrect items, please attach photos if you can reasonably provide them.

Contacting us first lets us locate your order and coordinate the shipment. After reviewing your request, we will provide return instructions and arrange shipping at our expense.

Return mailing address
pztaishan
3993 S Schenley Ave
Youngstown, OH 44511
United States

3. Shipping Costs and Return Fees

We pay for return shipping on eligible items and charge no restocking or return handling fees. Because standard shipping on U.S. orders is free, there is no original standard shipping charge to deduct from your refund.

4. Inspection and Refunds

We will inspect your return and let you know our decision within 3 business days of receiving the item. If we decline the return, we will tell you why.

Once your return is approved, we will initiate a refund to your original payment method within 15 business days. The refund includes the amount you paid for the items accepted for return, plus any applicable refundable taxes. Any discounts applied to your order are already reflected in the amount you paid.

Your bank or payment provider may take additional time to post the refund. If it still has not appeared after your provider’s stated processing period, email hello@pztaishan.com and we will help trace it.

5. Problems With Your Order

If an item arrives damaged or defective, you receive the wrong item, or part of your order is missing, please email hello@pztaishan.com. We will review what happened and arrange an appropriate solution, such as a replacement or refund. If the issue was caused by an error on our part, we will cover the shipping costs needed to put it right.

We may carry out a reasonable inspection to determine the issue. Your rights under applicable law still apply.

6. Exchanges

If you would like another size or a different item, get in touch before returning anything. We will confirm what is available and explain the next steps.

If we cannot offer an exchange, you may request a return for the original item if it is eligible and then place a new order.

7. Canceling an Order

To request a cancellation, email hello@pztaishan.com as soon as possible. We will check whether we can stop the order before it ships. If it has already shipped, please use the return process described above.

If we confirm the cancellation before shipment, we will initiate a refund to your original payment method within 2 business days.

For this policy, business days are Monday through Friday, excluding U.S. federal holidays. Any rights or remedies available to you under applicable law remain in effect.